Joinan's Privacy Policy — Your Data, Our Highest Responsibility

Joinan believes your personal data belongs to you. It is used solely to improve your experience and ensure the security of the platform. This policy exists to give you full transparency into exactly what we do — and don't do — with your information.

We follow international data protection standards, including GDPR. Your data is never sold to advertisers or unauthorised third parties. Joinan's entire data processing operation is fully compliant with applicable laws in Bangladesh and internationally.

Joinan collects two types of information — what you provide directly, and what is collected automatically.

We only collect information that is necessary to provide our services, maintain security, and meet legal obligations.

Joinan uses your data solely for the purposes listed below — it is never used for anything beyond these.

• Account creation, management, and identity verification.
• Processing betting, payment, and withdrawal transactions.
• Prevention of fraud, money laundering, and illegal activity.
• Customer support and technical issue resolution.
• Improving platform functionality and security.
• Compliance with legal obligations and regulatory authority requirements.
• Sending you personalised offers and promotions with your consent.

Joinan never sells your data. However, limited information may be shared in certain specific circumstances.

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket receive the information necessary to process transactions.
• KYC Service Provider: Authorized third parties may access limited data solely for identity verification purposes.
• Legal Authorities: Disclosure of information is required when ordered by a court or requested by a regulatory authority through lawful means.
• Security Reviewer: Approved auditing firm for regular security audits.

Even in the above cases, only the minimum necessary information is shared, and only under contractual terms. All third parties are required to uphold privacy standards equivalent to those of Joinan.

Joinan uses cookies and similar technologies to enhance your browsing experience. These are stored as small files on your device.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Performance Cookies: For site performance monitoring and error analysis.
• Preference Cookies: To remember your language, theme, and personal preferences.
• Analytics Cookies: Anonymous usage statistics are collected to improve the user experience.

Cookies can be disabled at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

Joinan applies both technical and administrative security measures to protect your data.

• All data is protected with 256-bit AES encryption during both transmission and storage.
• Passwords are never stored in plain text — only a one-way hash is retained.
• Two-factor authentication (2FA) is available for all accounts.
• Regular third-party penetration testing and security audits.
• Server and database access is restricted to authorized personnel only.
• In the event of any data breach, affected users will be notified within 72 hours.

Joinan does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: In full for the duration of the active account, and for 7 years after closure (as required by law).
• Financial Transaction Records: 7 years (as required under Anti-Money Laundering laws).
• KYC Documents: Up to 5 years after the end of the relationship.
• Support Conversations: Up to 3 years.
• Cookie Information: Deleted at the end of a session or within a maximum of 1 year.

Once the designated retention period expires, data is securely and permanently deleted or anonymized.

As a Joinan user, you have several important rights over your own data.

Joinan strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect any information from minors.

If a minor has created an account in error and this comes to our attention — or is reported by a guardian — the account will be closed and all associated data deleted immediately.

Joinan may update this policy as needed. If any significant changes are made:

• The "Last Updated" date at the top of the policy will be revised accordingly.
• A notice will be sent to your registered email address for any major changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any questions, requests, or complaints regarding this Privacy Policy, please contact Joinan's data protection team through the channels below.